Partner Help Center
Guides and support tools for our registered hotel and lodge operators.
Frequently Asked Questions
- How do I update room availability? Log in to the Partner Extranet, navigate to the Calendar tab, and update the open room inventory for specific dates.
- What are the commission rates? Standard commission structures range from 10% to 15% per completed booking, with payments settled on a monthly schedule.
- How do guests pay? Depending on your property settings, guests pay either online through our secure checkout portal or directly at the front desk upon check-in.
Contact Partner Support
If you need assistance resolving account settings, billing disputes, or mapping APIs, email our supplier operations team at partners@fastnetstays.com.