Support / FAQ
Frequently asked questions
Instant answers about booking stays, payments, cancellations and hosting.
Search your destination (e.g. Zanzibar, Dar es Salaam, Arusha), pick your dates, choose a room and enter the lead guest details. On the payment step you pay with Vodacom M-Pesa, Tigo Pesa, Airtel Money or HaloPesa and approve the USSD push on your phone.
Tanzanian mobile money through AzamPay only: Vodacom M-Pesa, Tigo Pesa, Airtel Money and HaloPesa (Halotel). All bookings are prepaid online in Tanzanian shillings — totals include a 1% mobile-money processing fee and no VAT.
No — every booking is confirmed by prepaid mobile-money payment at checkout. Your reservation is only guaranteed once the payment confirms, which is why the checkout shows a live price countdown.
Each stay shows its own cancellation window at checkout — most include free cancellation before the stated date. Cancel an eligible stay from My bookings and approved refunds return to the mobile-money number you paid with.
Open My bookings, choose View Details on your reservation, then Download PDF. Receipts are generated for paid bookings only.
On the My bookings page use “Find your booking” with the guest email and the booking reference from your confirmation email.
Create a separate host account from the Join us page, then add your property from the host dashboard — rooms, pricing, bookings and payouts are all managed there.
No answers match. Try the help center or send a support ticket there.